faqs  certificates of attendance / continuing education (CE)

Yay! Everyone gets an attendance certificate if they meet all of the below:
  1. Use their unique Zoom link.
  2. Don’t share their link with anyone, for any reason.
  3. Can be identified on the automated attendance report we download from our Zoom account (which tracks who signed in, using their unique Zoom link). 
  4. Attend the full training. The teaching time is 6 hours (6 x 60 minutes is 360 minutes), plus there's 1/2 hour lunch plus two 15-min breaks (420 minutes, 7 hours, e.g., 10a-5p). We require a minimum of 320 minutes of the teaching time to receive a certificate (we allow for 40 minutes of non-attendance) but below that we do not provide a certificate-- sorry, no exceptions, regardless of reason (much as we’d want to!). There is no partial credit for attendance.
  5. We are very sympathetic to circumstances, so if you cannot meet the 320 minutes of teaching time, we can offer you to attend a future webinar at half-cost. We will send an email to anyone who didn't earn an attendance certificate to offer them this option, with a link for the half-cost.
  6. All certificates are emailed within 2 weeks of the training, but typically much sooner as we're typically feeling jazzed up and want to help.  
  7. Please do not contact us during or after the training to ask if you will be getting an attendance certificate. We can only issues certificates based on the automated Zoom report, and if you attended the minimum or more (listed above), you'll receive one within two weeks (but likely sooner). Sometimes people email us their individual situation on how many minutes they need to be away from the training, but we can't comment on that. If you meet the criteria above and show up on the Zoom report, you'll get a certificate :)
  8. If you switch to a mobile device (phone or tablet) be sure to use your same unique Zoom link so that you get credit for those minutes as well. 
  9. Be sure to list your full, real name in Zoom during the training so we can verify that it was you who attended. The name you enter on Zoom will be the one on your attendance certificate (sorry but unless it's our error we would need to charge a $10 fee for making a change later); and if your license # needs to be on the certificate, list that next to your name. How to change your name on Zoom? Easy-peasy! Hover over your picture and click the 3 dots next to it, and click Change Name. Or google "how to change my display name on Zoom" if needed.
  10. For all certificates: Sorry, no exceptions, regardless of reason (much as we’d want to!); we’re subject to audit for certificates.
  11. Even if you don't earn a certificate, consider yourself hugged-- we value the work you do! 

​Keep hold of your certificate(s)!
Please be sure to check that you receive your attendance and CE certificates in a timely way and store them on your system as we don’t store them for more than 6 months here. If you request it after that time, we would need to charge a $5 fee to reissue it from our archives.

Feedback
Optional: you can fill out our training evaluation survey if you choose to. We welcome your feedback.

Continuing education certificates are optional (CEs)
  1. ​​You can obtain 6 CEs for our 1 day webinar, and can purchase them at any time (before, during or after the training). Click here to purchase them but be sure to see our list of CE types and our CE information page prior to purchase. Please note that we can't issue refunds for CEs for any reason, including not attending enough of the training. You can order them at any point in the future as we permanently keep a record of who attended, but please note that if ordered after the training it may take up to a month to email the certificate to you as they are done in batches. 
  2. We can't comment on what CE types will be accepted for any particular person and don't want to steer you wrong, so please contact your professional organization or license board if needed. 
  3. All of the points above regarding attendance certificates also apply to continuing education credits (CEs). 
See also our other webinar information FAQ pages