faqs  technology issues

  • Technology is amazing these days-- but please note that we do not allow AI nor transcripts or other materials to be created from the webinar. We appreciate your respecting that.
  • ​You can switch devices during the training (e.g., laptop then later mobile phone), but need to use the same Zoom link and check that your name on Zoom is correct each time.
  • We get it! Tech glitches happen. See below for solutions and, if none of these work, please contact your IT department. Sorry, but we can't address tech help unless everyone at the training is affected by the same issue. 
    • Connection problems. Try turning off your webcam; that often helps as the first step. If that doesn't work, try signing off, reboot your computer, and sign in again to the webinar using the Zoom link that was emailed to you. 
    • I can't see the polls. This likely relates to your settings or your computer if others can see the polls but you can't. You may want to ask your IT department or see if you can find your settings and poke around there
    • I can't hear/see the Zoom meeting. This is most likely an issue with your internet, so the first step is to log off and back on, and do not worry as we will let you back in immediately. If this does not solve things, you may need to call in through a phone number. If you need to do this, please inform us via email ([email protected]) so you can receive credit for your attendance.
    • I don't have a microphone, how can I participate in breakout rooms? If you don't have a microphone, you can call in through a phone number, as mentioned above. You will need to email us ([email protected]) so we know who the phone number belongs to. If we do not know who the number belongs to, we may not be able to admit you to the webinar, and you may not receive attendance credit.
    • Audio issues: see this link for troubleshooting.  
    • Zoom help is here.​
See also our other webinar information FAQ pages