FAQs  the Training day

​​Timing
  • The day includes a 30-minute lunch break and two 15-minute breaks, one in the morning, one in the afternoon. The lunch break is 3 hours after the start of the webinar (so if the webinar begins at 10a ET, lunch will be at 1p ET; if the webinar begins at 11a ET, lunch will be at 2p ET). The trainer will decide on the timing of the other breaks. 
  • ​Please be aware of your timezone and use this easy timezone converter to help.​
During the training
  • ***Please do not contact the trainer during the training for any admin questions (e.g., logistics, technology problems, certificate or CE issues, where the handouts are, books, powerpoint, logins, Zoom links, accessibility, or other admin. issues). The trainer is there solely to address clinical content related to the training. If after reading through our webinar FAQ pages (including this one) you still have an admin. question, contact only Chris Jones. Also do not add those types of questions to the chat as it's distracting to other attendees. We've asked the trainer to ignore any admin. questions in the chat so that she can provide her full attention to the training content, so if you don't receive a reply from her, that's why. Thanks for your kind understanding! 
Zoom
  • Smile! We encourage you to have your webcam on, but we don’t require it.
  • Please list your full, real name in Zoom during the training so we can verify that it was you who attended. Also the name you enter on Zoom will be the one on your attendance certificate (sorry but we are unable to make changes later unless it was our error). How to change your name on Zoom? Easy-peasy! Hover over your picture and click the 3 dots next to it, and click Change Name. 
  • Please remember your unique Zoom link can’t be shared. "Sharing is caring" except when it comes to Zoom links-- it's unethical to share your link with anyone. This also means that you cannot have more than one person at the same computer or device. Each person was sent a separate Zoom link to their email. If a Zoom link is shared, neither person will receive any certificate-- no exceptions, regardless of reason, as we’re subject to audit for all certificates and are required to use Zoom’s automated attendance report.
  • If you encounter a Zoom link issue, be sure to email Chris Jones in real time so it can get resolved. For example, if you did not receive your Zoom link, or you are having difficulty using it, etc., we need to know about that. Per above, it is not acceptable to use someone else's link or attend the training on someone else's computer or device. 
  • If you don't have a microphone on your computer you can use a phone to call in (your zoom email lists the information), but email Chris what phone number you used so that we can identify you on the zoom attendance report via your phone number. You can also use a mix of your computer and phone (some people dial in for the breakout rooms, for example). 
Recording
The webinar is recorded just for internal quality assurance but is not available for viewing; and no recording of the webinar is allowed for any reason. Thank you for honoring that.

Everything that is covered at the training is in the book and/or on our website (e.g., the section FAQs, implementation, library, etc.). Smile! We encourage you to have your webcam on, but we don’t require it.
See also our other webinar information FAQ pages