shipping information
We want you to receive your order on time and as promised. Please read below for all the details.
Important-- please, please read!
1. Sorry but we can't be responsible for packages lost or delivered incorrectly due to incorrect shipping information provided by you-- we have to rely on the address you provide. Be sure to include your organization's name as USPS often will lose a package if you provide a name and address but no name of your organization.
2. If your package doesn't arrive within the time frame listed on this page, let us know immediately as we will need to check USPS online tracking to identify whether the ite m was listed as delivered to your address. We may also n
3. If an item arrives damaged or defective or with items missing, you must notify us within 15 days of its arrival ([email protected]), and we will replace it at our expense, including the shipping cost. We may ask you to return the damaged/defective item before we send the new one, and would give you mailing instructions. Please be sure to retain all of the original shipping packaging as we will need it to do a claim with USPS (hold onto it until you get instructions not to; a photo of it is not sufficient; USPS requires the actual packaging in some cases).
4. Please note that we can't be responsible for packages that USPS tracking shows as delivered to the address you gave us for an order. If your mailroom clerk has sticky fingers, well, sorry but that's an inside job. We will provide you with the tracking information so you can verify the delivery yourself. You can also contact your local post office to see if they have any information. Be friendly with your mail carrier too- sometimes they can help!
When? Orders are processed and shipped within 3 business days (but sooner when we're feeling energized and well-caffeinated). See time estimates for delivery below based on what type of shipping you select.
How? For delivery to a US address we ship via the US Postal Service (USPS), using the first two options below. As it's said, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”
International orders: We love our international friends and collaborators. All items are available for international orders (delivery outside of the U.S.). If you order on the online store, it will add the shipping cost based on the delivery address and you will have the option to see that cost before you finalize your order. We ship "best way" depending on destination and item type. We can also ship via Fedex or United Parcel Service (UPS) per the paragraph directly above. For orders to Canada please allow 3-5 weeks.
Cost. Shipping costs will depend on what you order (our small items have free shipping; larger items such as books and DVDs have shipping charges). Cost will also depend on what you order. When you check out you'll see the shipping cost before the sale is complete.
Tracking All items are shipped with delivery confirmation, which allow us to verify whether the item was delivered. Please wait the length of time listed above based on the shipping method you selected. The US Postal Service has its mysterious ways, but eventually the vast majority of packages do arrive. Please note that if USPS tracking shows the item as delivered, and if we used the shipping address you provided, we have done our job (and we take pride in that!). However, if tracking doesn't show its safe arrival, that's on us. See more below...
Receipt / packing slip. You'll receive an automated receipt for your order when you check out from our online store. If you placed an order without using the online store and need a receipt, contact us to obtain one ([email protected]). Note: we don't use packing slips when we ship, for various reasons (e.g., for media mail they are not allowed per US Postal regulations).
Questions? We're happy to help and want you to be super-happy with your order. For all questions related to orders, contact Alex Green, our friendly office assistant via email ([email protected]) or phone/text (617-299-1670). Please allow 1-2 business days for a response.
Thanks!
Important-- please, please read!
1. Sorry but we can't be responsible for packages lost or delivered incorrectly due to incorrect shipping information provided by you-- we have to rely on the address you provide. Be sure to include your organization's name as USPS often will lose a package if you provide a name and address but no name of your organization.
2. If your package doesn't arrive within the time frame listed on this page, let us know immediately as we will need to check USPS online tracking to identify whether the ite m was listed as delivered to your address. We may also n
3. If an item arrives damaged or defective or with items missing, you must notify us within 15 days of its arrival ([email protected]), and we will replace it at our expense, including the shipping cost. We may ask you to return the damaged/defective item before we send the new one, and would give you mailing instructions. Please be sure to retain all of the original shipping packaging as we will need it to do a claim with USPS (hold onto it until you get instructions not to; a photo of it is not sufficient; USPS requires the actual packaging in some cases).
4. Please note that we can't be responsible for packages that USPS tracking shows as delivered to the address you gave us for an order. If your mailroom clerk has sticky fingers, well, sorry but that's an inside job. We will provide you with the tracking information so you can verify the delivery yourself. You can also contact your local post office to see if they have any information. Be friendly with your mail carrier too- sometimes they can help!
When? Orders are processed and shipped within 3 business days (but sooner when we're feeling energized and well-caffeinated). See time estimates for delivery below based on what type of shipping you select.
How? For delivery to a US address we ship via the US Postal Service (USPS), using the first two options below. As it's said, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.”
- Media mail (USPS). This is the least expensive but slowest. Allow our 3 business days for us to process the order, plus around 4 weeks for USPS to do its magic (but it can be 5-6 weeks for some areas, including the West Coast, Hawaii, Alaska, and Puerto Rico). Media mail is only for domestic (U.S.) delivery addresses.
- Priority mail (USPS). Speedy time! Allow our 3 business days plus 3 days for USPS to do its magic; but please note that per the US Postal Service, the time frame is not guaranteed. If you need guaranteed quick delivery please use another option below.
- Need overnight or guaranteed 2 or 3 day shipping? Super speedy! Call or text us at 617-299-1670 and we can place a phone order and bill you for $5 handling (to fund our caffeine habit) plus the USPS Express Mail actual cost, which would be calculated when you call us.
- Fedex or United Parcel Service (UPS). Yes you can! If you'd like to use one of these shippers, we can let you know the weight / size of the box, and you would prepay it using your Fedex or UPS account or your credit card, specifying pickup from our location and scheduling the pickup; and then email us the shipping label to put on the box. To use this option, contact our friendly orders champ at [email protected].
- Note: posters ship separately in a mailing tube and may arrive sooner or later than other items. Posters have a will of their own.
International orders: We love our international friends and collaborators. All items are available for international orders (delivery outside of the U.S.). If you order on the online store, it will add the shipping cost based on the delivery address and you will have the option to see that cost before you finalize your order. We ship "best way" depending on destination and item type. We can also ship via Fedex or United Parcel Service (UPS) per the paragraph directly above. For orders to Canada please allow 3-5 weeks.
Cost. Shipping costs will depend on what you order (our small items have free shipping; larger items such as books and DVDs have shipping charges). Cost will also depend on what you order. When you check out you'll see the shipping cost before the sale is complete.
Tracking All items are shipped with delivery confirmation, which allow us to verify whether the item was delivered. Please wait the length of time listed above based on the shipping method you selected. The US Postal Service has its mysterious ways, but eventually the vast majority of packages do arrive. Please note that if USPS tracking shows the item as delivered, and if we used the shipping address you provided, we have done our job (and we take pride in that!). However, if tracking doesn't show its safe arrival, that's on us. See more below...
Receipt / packing slip. You'll receive an automated receipt for your order when you check out from our online store. If you placed an order without using the online store and need a receipt, contact us to obtain one ([email protected]). Note: we don't use packing slips when we ship, for various reasons (e.g., for media mail they are not allowed per US Postal regulations).
Questions? We're happy to help and want you to be super-happy with your order. For all questions related to orders, contact Alex Green, our friendly office assistant via email ([email protected]) or phone/text (617-299-1670). Please allow 1-2 business days for a response.
Thanks!