PAYMENT INFORMATION
Ways to order
The store: It's quickest and best to use our online store. But, we're flexible-- you can mail or email our 2025 order form, use direct deposit, or show up with a big jar of pennies.
To mail the order form, our address is Treatment Innovations, 28 Westbourne Rd., Newton Centre, MA 02459), or send it by pony express. To email it, send it to [email protected].
Phone orders: Call 617-299-1670 to place a phone order (Monday - Friday 9:30a - 5:30p EST). If it goes to voicemail specify the best times and number to reach you back and we will reply.
International orders: We are happy to ship any item internationally to any country. Also some materials are available in foreign languages-- many items are in Spanish; and the Seeking Safety book is translated into translated many languages. See also our Translations page, which has free downloads in various languages. You can also read about shipping costs for international orders. Please note that of all pricing is in USD.
Discounts: We offer the following discount. For 100 or more of the same item (other than books), subtract 10%-- sorry there is no discount on books. If a million or more of same item, free hugs for life. "Same item" can include different languages (such as 50 English magnets and 50 Spanish magnets = 100 magnets) as long as the cost of those is identical. However, our website Store does not have a way to create the discount, so you have 2 options: you can download our 2025 order form and order via that rather than the store (this is simplest). Or, you can order via the Store, and put in the "Note to seller" field "discount applies" and we will issue the discount as a refund on your credit card. Please note: we do not have additional discounts for non-profits, students, etc. We strive to keep our prices low. Thanks for understanding.
Tax
Our online store automatically charge sales tax only for delivery to addresses in Massachusetts*. All other states will not be charged tax.
*Note: if your organization is tax exempt in Massachusetts, we can refund any tax that is charged; please email [email protected] with your tax exempt certificate and your order number from our store (or send a copy of your order receipt). We will issue you a refund on the tax and email to let you know once that's done.
Types of payments
Credit card: We accept Mastercard, Visa, and American Express. Your credit card statement will list Treatment Innovations
Purchase Order (institutions only): You will need to send a formal, signed purchase order (PO) from your institution. Your order will be shipped once we receive the PO. Send the PO either via email ([email protected]) or regular mail (Treatment Innovations, 28 Westbourne Road, Newton Centre, MA 02459). If helpful you can use our 2025 order form to help prepare your PO but you're welcome to contact us to help (especially if a large order as that will reduce your shipping cost).
Check: Please make the check payable to Treatment Innovations and mail it (Treatment Innovations, 28 Westbourne Road, Newton Centre MA 02459). Once the check arrives, we will mail the order. If your check is drawn on a non-U.S. bank, there is an added $30 bank fee (please add that to your order).
ACH / wire to bank (institutions only): please email [email protected] for ACH and/or wire instructions for domestic or international incoming wires.
Rentals
Our Seeking Safety Training videos can be rented or streamed. For rental terms see rentals.
The store: It's quickest and best to use our online store. But, we're flexible-- you can mail or email our 2025 order form, use direct deposit, or show up with a big jar of pennies.
To mail the order form, our address is Treatment Innovations, 28 Westbourne Rd., Newton Centre, MA 02459), or send it by pony express. To email it, send it to [email protected].
Phone orders: Call 617-299-1670 to place a phone order (Monday - Friday 9:30a - 5:30p EST). If it goes to voicemail specify the best times and number to reach you back and we will reply.
International orders: We are happy to ship any item internationally to any country. Also some materials are available in foreign languages-- many items are in Spanish; and the Seeking Safety book is translated into translated many languages. See also our Translations page, which has free downloads in various languages. You can also read about shipping costs for international orders. Please note that of all pricing is in USD.
Discounts: We offer the following discount. For 100 or more of the same item (other than books), subtract 10%-- sorry there is no discount on books. If a million or more of same item, free hugs for life. "Same item" can include different languages (such as 50 English magnets and 50 Spanish magnets = 100 magnets) as long as the cost of those is identical. However, our website Store does not have a way to create the discount, so you have 2 options: you can download our 2025 order form and order via that rather than the store (this is simplest). Or, you can order via the Store, and put in the "Note to seller" field "discount applies" and we will issue the discount as a refund on your credit card. Please note: we do not have additional discounts for non-profits, students, etc. We strive to keep our prices low. Thanks for understanding.
Tax
Our online store automatically charge sales tax only for delivery to addresses in Massachusetts*. All other states will not be charged tax.
*Note: if your organization is tax exempt in Massachusetts, we can refund any tax that is charged; please email [email protected] with your tax exempt certificate and your order number from our store (or send a copy of your order receipt). We will issue you a refund on the tax and email to let you know once that's done.
Types of payments
Credit card: We accept Mastercard, Visa, and American Express. Your credit card statement will list Treatment Innovations
Purchase Order (institutions only): You will need to send a formal, signed purchase order (PO) from your institution. Your order will be shipped once we receive the PO. Send the PO either via email ([email protected]) or regular mail (Treatment Innovations, 28 Westbourne Road, Newton Centre, MA 02459). If helpful you can use our 2025 order form to help prepare your PO but you're welcome to contact us to help (especially if a large order as that will reduce your shipping cost).
Check: Please make the check payable to Treatment Innovations and mail it (Treatment Innovations, 28 Westbourne Road, Newton Centre MA 02459). Once the check arrives, we will mail the order. If your check is drawn on a non-U.S. bank, there is an added $30 bank fee (please add that to your order).
ACH / wire to bank (institutions only): please email [email protected] for ACH and/or wire instructions for domestic or international incoming wires.
Rentals
Our Seeking Safety Training videos can be rented or streamed. For rental terms see rentals.